Shipping policy

Shipping Policy

At Great Point Design Co., each needlepoint canvas is hand-painted and inventory availability may vary.

Shipping Timeline

Orders typically ship within 3–5 business days unless otherwise noted. During launches, sales, or high-volume periods, processing times may be slightly extended.

Shipping Carriers

Orders are shipped via USPS or UPS with tracking information provided once your order has shipped.

Lost, Delayed, or Damaged Packages

Once a package has been transferred to the shipping carrier, Great Point Design Co. is not responsible for shipping delays, lost, stolen, or misdelivered packages caused by the carrier. If your order arrives damaged, please contact us within 5 business days of delivery with photos of the packaging and contents.

Address Accuracy

Customers are responsible for entering the correct shipping address at checkout. Great Point Design Co. is not responsible for orders shipped to incorrectly entered addresses.

Domestic Shipping Only

At this time, Great Point Design Co. ships within the United States only.

Returns & Exchanges

Due to the handmade nature of our products, all sales are final unless an item arrives damaged or there is an error with your order.